Improve Collections Without More Headcount.
Suppli gives credit teams at distributors, manufacturers, wholesalers, and dealers that sell physical goods on net terms more capacity to collect by handling routine follow-up, customer requests, and payment posting. Its digital credit teammate works across the aging report while your team handles disputes, payment arrangements, and credit decisions.
Part of What is Suppli.
Choose Suppli when you need to collect more consistently with the credit team you have. Texas Wood Supply kept the same credit team as AR doubled across its seven-location business.
The top of the aging report gets worked. The rest waits.
The day starts with a plan to call overdue customers. Then a branch needs a credit decision. A customer needs an invoice copy. A payment needs to be posted before anyone can tell whether an account is current.
The largest balances get attention. The middle and bottom of the aging report can go untouched.
As account volume and branch count grow, routine requests take more of the credit team’s day. Dividing the work among more people does not remove the follow-up, payment questions, and posting tasks competing for their attention.
Suppli gives the whole book a consistent process. Smaller balances receive reminders and follow-up while the team handles disputes, payment arrangements, and credit decisions.
How Suppli improves collections without adding headcount
Follow up across all accounts, regardless of size
Suppli sends reminders, contacts past-due customers, and tracks promises to pay. Follow-up can continue while your team is on the phone or working through a difficult account.
Handle routine replies
Suppli responds to requests for invoice copies, balances, and account documents. Your credit team receives the accounts that need a judgment call.
An invoice request becomes a completed payment, with Suppli sending the document the customer needs paired with a payment link.
Make the reminder payable
Customers receive a text or email paylink and can pay by card or ACH from their phone without a portal login. They can respond from the field or after the credit team has gone home.
Bring the payment back to the ERP
Suppli matches payments, collects missing information, and posts payments and remittance to the ERP. The team gets a clearer account record for its next conversation.
The same platform handles the routine work before, during, and after payment.
Texas Wood Supply: twice the AR, the same credit team
Texas Wood Supply kept Epicor BisTrack and added Suppli for customer payments and collections. As AR doubled, the credit team stayed the same size.
Days beyond terms fell from 13 to 9. Past-due AR declined from 36% to 28% of the portfolio.
For a distributor managing a growing book across multiple branches, Texas Wood Supply shows how more consistent collections and easier customer payments can support growth with the same credit team.
Carolina Drywall Supply: a lean team handling a growing AR book
Carolina Drywall Supply uses Suppli alongside DMSi Agility. As its account base grew, its lean back office needed a way to scale manual collections and give customers an online payment option.
Suppli now follows up with past-due customers and lets them pay by card or ACH through text and email paylinks. The published case study reports 84% customer self-service adoption and a 22% reduction in days beyond terms.
Reichert Woodworks: collections and payments after hours
Reichert Woodworks uses Suppli alongside ECI Spruce so customers can manage their accounts and pay after the credit team logs off. Payments now arrive at night and over weekends.
Days beyond terms fell 36%, and 40% of AR is collected automatically with no team involvement. Routine collections and payments keep moving beyond the credit team’s working hours.
Give collections the time manual posting takes
Capital Forest Products uses DMSi Agility and replaced 2 to 3 hours of daily manual payment posting with Suppli’s automatic ERP posting.
Capital Forest went fully live in 48 days. Days beyond terms fell from 31 to 26, and credit staff gained time for accounts needing their attention.
Cash application matters to collections because both compete for the same team’s time.
Reducing DSO while keeping your ERP
Suppli customers average a 32% reduction in days sales outstanding. Consistent follow-up, easier payment, and connected cash application address different delays in getting invoices paid and recorded.
DSO measures the overall collection period relative to sales. Days beyond terms measures lateness against agreed payment terms. Track both alongside past-due AR, unapplied cash, and time spent on routine handling.
Questions about collections software for distributors
What automates collections alongside our ERP?
Suppli automates routine collections and payment work alongside your ERP. Its integrations include Epicor Prophet 21 and Eclipse, DMSi Agility, Infor CSD, NetSuite, Microsoft Dynamics 365, and Oracle Fusion, among others. See Suppli’s integrations for the broader list.
How can our credit team keep up with a growing AR portfolio?
Suppli handles routine outreach, customer requests, and payment posting across the account base. Your team can spend more time on disputes, payment arrangements, and credit decisions as account volume and branch count grow.
Can Suppli support multi-branch collections without replacing the ERP?
Yes. Chaney Enterprises uses Suppli to manage AR across more than 100 locations. Its case study reports 23% fewer past-due customers and more than 40 hours saved each month on collections and cash application. The story does not identify its ERP.
See how collections fit into the full AR workflow in the Suppli overview and Platform page. For a step-by-step plan, read the 90-day AR turnaround playbook.
Put Suppli to work on the rest of your aging report.
Keep your ERP and give the credit team a more consistent way to collect. We’ll show how Suppli handles the work that keeps interrupting follow-up.
Northwind Foods
63 days overdue
Current Balance
$14,820
Payment Terms
Net 30
Due Date
Jun 24, 2026
Assigned Risk
Critical
Reminder sent yesterday
Aug 21
Follow-up email sent
Aug 23
2nd reminder sent
Aug 26
Follow-up scheduled
Aug 26
Purchase Orders
Company
Acme Manufacturing
Bright Logistics
Northwind Foods
Atlas Components
Summit Retail
Due
18 days overdue
42 days overdue
63 days overdue
Due tomorrow
8 days overdue
Latest Activity
Reminder sent yesterdayCustomer committed to Jul 15Assigned to specialistReminder scheduledInvoice copy sent automatically