Reichert Woodworks cut time-to-pay 36% by having Suppli execute collections and payments 24/7 instead of 7:30-to-4.

Overview

Davis-Hawn Lumber Company and ACM Millwork, both part of the Reichert Woodworks family of companies, have served Dallas as independent lumber, building material, and millwork dealers since 1923 and 1973 respectively. They serve high-end custom builders, remodelers, and architects from two locations, which also include a full-service hardware store and an architectural mill.

Customer service is the differentiator, and they wanted to extend it 24/7

As independent building material dealers in the DFW market, Davis-Hawn and ACM compete with large national brands and regional yards on customer service. But a manual collections process meant that service stopped when the credit team logged off — customers could only ask account questions or make payments during business hours, or by mail.

They also used Nuvo for digital credit apps. While customers liked the digital option, the credit team had to jump between multiple systems and lacked a unified, end-to-end view of the AR lifecycle.

What changed with Suppli

When they launched Suppli's digital credit teammate in August 2025, the ERP-integrated solution let customers interact with their accounts and make payments 24/7. Payments now come in at night and over weekends, regardless of whether the credit team is working. As a result, days beyond terms is down 36%, the number of past due customers has dropped 27%, and past due AR is down to 25% of the total book, from 33% before Suppli.

And the credit team has a truly centralized view of AR, from the moment a customer submits a credit application all the way through to payment and cash application.