How AD member Carolina Drywall Supply cut DBT by 22% and eliminated checks with Suppli.

Overview

Carolina Drywall Supply is a Charlotte, North Carolina-based distributor of drywall, steel framing, and acoustical ceiling systems serving contractors and builders across North and South Carolina. The business has scaled rapidly over the last few years, driven by Charlotte's continued growth.

A lean team tasked with a growing number of accounts

CDS' back office team has always been lean. With no online payment option and a fully manual collections process, they knew they needed to scale AR operations — ideally without additional headcount — in order to keep up with their rapid growth.

What changed with Suppli

CDS launched Suppli's digital credit teammate in November 2023. Customers immediately noticed the increased convenience. Portal adoption surged to 84%, and 92% of end customers say Suppli has made it easier to pay CDS than before.

Suppli's digital teammate now automatically reaches out to past due accounts and collects payments by card and ACH right from a text or email paylink. These consistent touchpoints across the entire customer base have driven a 22% drop in days beyond terms. And Suppli's integrated dynamic credit card surcharging has saved CDS over $75k in credit card fees in the last 12 months.