Suppli: AI accounts receivable software for distributors.

Credit Intelligence

Customers apply for credit through a digital application, bringing the information the team needs into one process instead of an exchange of PDFs and follow-up emails.

Suppli pulls business credit through CreditSafe and principal credit through Equifax, runs fraud checks, automates trade and bank reference requests, and verifies bank accounts through Plaid.

After approval, Suppli rescans the customer base monthly for changes in credit scores, bankruptcy filings, new liens, and OFAC hits. The credit team can proactively review accounts whose risk has changed.

AR Automation & Collections

We have never met an overstaffed credit team.

Suppli sends reminders before invoices come due, runs dunning sequences, tracks promises to pay, monitors scheduled payments, and follows up on overdue accounts.

It also handles routine inbound requests for invoice copies, W-9s, trade references, and balance information. Accounts that need human judgment are escalated to the team.

Suppli works the entire aging report every day, so accounts in the middle and at the bottom of the list are worked as consistently as the largest balances.

Capital Forest Products now touches its entire customer list in minutes instead of hours. Texas Wood Supply kept collections moving as its AR doubled, with the same credit headcount.

Explore Suppli’s collections workflow

Payments & Customer Self-Service

Suppli sends customers a text or email paylink so they can pay by card or ACH from their phone without creating an account or remembering a password. The customer portal gives them access to invoices, statements, and account details whenever they need them.

For orders requiring payment before invoicing, including COD and will-call, Suppli can collect payment before an invoice exists. Customers can also explain a short payment by identifying a disputed line item, tax issue, or other deduction.

Suppli also supports one-click ACH, early-pay discount reminders, and dynamic credit card surcharging. Carolina Drywall Supply recovered about $75,000 in card fees over 12 months through surcharging. Cape Cod Lumber increased ACH payments and saw customers pay earlier to capture discounts.

Explore COD and will-call payments

Cash Application

Unapplied cash is money received from a customer that has not yet been matched and posted to the invoices it pays. Suppli helps the credit team connect that cash to the right balance.

Suppli reads payment and remittance information from checks, ACH, wires, lockbox reports, scanned checks, and email, then matches payments to invoices and posts them back to the ERP.

Suppli reports that 90%+ of payments are matched and posted automatically. When information is missing, it can contact the customer for clarification.

Suppli handles payment exceptions such as early-pay discounts, freight disputes, sales-tax issues, split payments, and missing remittance.

Capital Forest Products previously spent 2 to 3 hours a day posting payments by hand. With Suppli, payments sync into its ERP automatically, giving the credit team more time for accounts that need attention.

Explore Suppli’s cash-application workflow

Chaney Enterprises

Chaney Enterprises produces ready-mix concrete and aggregates and uses Suppli across more than 100 locations. The credit team had been entering payments manually and researching short-pays and missing remittance. Suppli now follows up with customers, collects payments, and applies them back to the ERP.

• Past-due customers fell 23%
• About 43 hours saved per month on cash application alone
• COD order-processing time fell 50%
• 87% of customers said Suppli made it easier to pay and do business with Chaney

Read the Chaney Enterprises customer story

Texas Wood Supply

Texas Wood Supply operates seven locations and uses Suppli alongside Epicor BisTrack. Before Suppli, fewer than 10% of customers used its online payment portal. Suppli gave customers an easier way to pay and the credit team a consistent way to follow up as the business grew.

They’ve been live on Suppli since April 2024.

Since then:

• Days beyond terms fell from 13 days to 9
• Past-due AR fell from 36% to 28% of the total portfolio
• Customer self-service adoption increased from under 10% to 42%
• 90% of customers say Suppli made Texas Wood Supply easier to do business with
• AR doubled as the business grew, without the company adding credit headcount

Read the Texas Wood Supply customer story

Cape Cod Lumber

Cape Cod Lumber brought credit applications, collections, payments, and cash application into one connected process. The credit team configured separate applications for municipal and homeowner customers and gave customers access to their accounts outside business hours.

Cape Cod Lumber went fully live in 41 days, including ERP integration, training, and rollout.

• Days beyond terms fell 41%
• Past-due customers fell 10%
• Customer self-service adoption reached 68%
• The credit team decided 61% of applications in one day or less
• 87% of customers said Suppli made Cape Cod Lumber easier to do business with

Read the Cape Cod Lumber customer story

Capital Forest Products

Capital Forest Products distributes roofing, siding, lumber, and other building products. It runs on DMSi Agility and went fully live with Suppli in 48 days. Payments now sync into the ERP automatically, replacing 2 to 3 hours a day of manual posting. Days beyond terms fell from 31 to 26.

Read the Capital Forest Products customer story

Carolina Drywall Supply

Carolina Drywall Supply uses Suppli to follow up with past-due accounts and collect card and ACH payments through text and email paylinks. Customer self-service adoption reached 84%, days beyond terms fell 22%, and surcharging recovered about $75,000 in card fees over 12 months.

Read the Carolina Drywall Supply customer story

What does the digital credit teammate do?

Suppli handles work across credit applications, monthly risk monitoring, collections, payments, and cash application. It sends reminders, tracks promises to pay, handles routine inbound email, and matches payments to invoices.

When payment information is incomplete, Suppli can contact the customer for clarification. The credit team handles the decisions and exceptions that need human judgment.

Who is Suppli built for?

Suppli serves distributors, wholesalers, manufacturers, and logistics companies that sell or move physical goods to other businesses on trade credit.

Which ERPs does Suppli integrate with?

Suppli connects with over 21 ERPs today including Epicor Prophet 21, Epicor BisTrack, Epicor Eclipse, DMSi Agility, Infor CSD, Microsoft Dynamics 365, Sage Intacct, and QuickBooks.

Check your ERP and version with Suppli to confirm which workflows are supported, how data moves between systems, and what your IT team needs to provide.

How long does Suppli take to implement?

Suppli connects with your ERP in a few days with full go-live taking less than 90 days. Cape Cod Lumber went fully live in 41 days, including ERP integration, training, and rollout. Capital Forest Products went fully live in 48 days.

Suppli confirms the scope, connection method, and schedule for your ERP before rollout.

What can customers do without contacting the credit team?

Customers can view invoices, statements, and account details in the portal and pay by card or ACH. Text and email paylinks let them complete a payment from their phone without creating an account or remembering a password.

Self-service is available outside business hours, so customers can check a balance or pay when it suits them. Invoice views by age and status help them see which payments need attention.

Can Suppli collect payment before an invoice exists?

Suppli can take payment before an invoice exists.

For a COD order or a customer pickup, the team can send a paylink by text or email while taking the order. The customer enters payment details on their own device, so staff can collect payment without taking card numbers over the phone.

What happens when a customer short-pays an invoice?

Suppli asks for the reason when the customer short-pays instead of leaving the AR team to figure it out later.

The customer can flag a disputed line item, explain a tax issue, upload a tax-exemption document, or give another reason for the short payment. That information comes in with the payment.

How does Suppli handle credit holds?

Suppli gives the team visibility into the customer’s credit status and a way to collect payment when an unpaid balance is holding up an order.

A customer can receive a paylink and pay from their phone. The payment information flows back to the ERP so the team can review the account and clear the hold under its credit process.

What is Suppli’s impact on cash flow?

Suppli reports a 32% average reduction in days sales outstanding across its platform customers. Named results include a 41% reduction in days beyond terms at Cape Cod Lumber, a decline from 13 to 9 days beyond terms at Texas Wood Supply, and 23% fewer past-due customers at Chaney Enterprises.

Days sales outstanding measures the overall collection period relative to sales. Days beyond terms measures lateness against agreed payment terms. The share or number of past-due accounts is a separate measure; these results should not be treated as interchangeable.

What is Suppli’s impact on operational efficiency?

Chaney Enterprises reports about 43 hours saved each month on cash application alone and a 50% reduction in COD order-processing time. Capital Forest Products replaced 2 to 3 hours a day of manual payment posting. Texas Wood Supply kept the same credit headcount as AR doubled.

What is Suppli’s impact on end-customer experience?

Customers can view account information and pay when it suits them, including outside business hours. Carolina Drywall Supply reached 84% self-service adoption, and 92% of customers said Suppli made it easier to pay. Cape Cod Lumber reached 68% self-service adoption. At Chaney Enterprises, 87% said Suppli made it easier to pay and do business with the company.