Hardman Lumber made it easier for customers to pay. DBT dropped 19% and past due accounts fell 26%.

Overview

What started in 1940 as two brothers' hardware store has grown into Hardman Lumber Company, an 80-plus-year, family-run lumberyard and hardware store spanning more than 8 acres in Arkadelphia, Arkansas.

Eight decades of service, and a payment experience ready to catch up

Hardman built 80 years of loyalty on making things easy for customers at the counter. But AR ran through their ERP, ECI Spruce, and the payment experience hadn't kept pace with the rest of the business. Paying meant a mailed check or a call. If a contractor wanted to check an invoice or make a payment on their own time, there was no way to do it.

Behind the counter, the credit team was carrying the process by hand: data exports, imports, and reconciliations, with no real-time reporting to lean on when a customer questioned a balance.

What changed with Suppli

Hardman launched Suppli's digital credit teammate in August 2025. Now Suppli proactively engages with customers before key invoice due dates and automatically chases past due accounts.

Customers also have the option to self-serve 24/7 through Suppli's mobile friendly customer portal. 59% of customers have gone full self-service, making payments with zero involvement from the Hardman team that automatically post back into the ERP. 92% of customers say Suppli made it easier to do business with Hardman than before.

As a result, DBT is down 19% and past due accounts dropped 26% — proving that if you make it easier for customers to pay, they'll pay you faster.