Frequently asked questions
Our friendly team is always on hand to help.
What is Suppli?
Suppli is the payments and accounts receivable platform purpose-built for construction material suppliers. Top dealers and suppliers use Suppli to build differentiated, stickier relationships with their customers. From a customer portal designed for the jobsite, to text-based payments, to automated collections tasks, Suppli is purpose-built to deliver the materials transaction experience your customers demand.
Who is Suppli for?
Suppli is built for pro construction material suppliers who want to: i) offer the modern payments experience their customers demand; ii) get paid faster; and iii) reduce risk. We serve suppliers across all trades from LBM dealers to HVAC / electrical distributors to ready-mix concreate plants and more.
How does Suppli make my team’s lives easier?
We’ve built modern, simple tools to streamline your team’s collection workflows. Receive payments, create P2Ps, offer payment plans and create deposits in a matter of clicks. Replace manual emails, phone calls and post-it notes with customizable automated reminders. Break down silos and securely store key customer, credit, project and payment info in once place. All with full reporting and activity tracking.
How does Suppli make my customers’ lives easier
Suppli gives your customers the consumer-grade payments experience and 24/7 account access they demand. From a mobile-optimized customer portal, to text-based payments, to integrated lien waiver requests, Suppli empowers your customers to manage their account from the jobsite to the office.
What will my customers see?
With Suppli, your customers will have 24/7 access to their account via a branded customer portal. We’ve designed our portal for the jobsite so your customers can view invoices, make payments, request lien waivers and more all from their smartphone or computer. There’s no app to download and customers can login without a password using magic links.
Additionally, in just a few clicks, you can send a payment request or automated invoice reminder with a paylink that allows your customers to pay directly from a text or email.
Does Suppli integrate with my ERP / accounting system?
Yes – Suppli has built integrations to the leading supplier-focused ERPs and accounting systems. This allows customer, invoice and payments data to flow seamlessly, eliminates double entry and ensures your data is always in-sync.
How long does it take to go-live on Suppli?
Typically, our onboarding process (ERP integration, supplier training and customer communication) can be completed in a matter of weeks.
Is Suppli secure?
The security of your data is paramount to Suppli which is why our platform is built utilizing the latest enhanced security protocols.
Suppli uses HTTPS (Hypertext Transfer Protocol Secure) connections for all of our services, including our APIs and supplier / customer portals.
Suppli’s API is designed to reject unencrypted HTTP connections and uses a Transport Security Layer (TLS) and Secure Sockets Layer (SSL) to securely transport and transmit data. TLS and SSL are important as they help prevent payment card details and personally identifiable information (PII) from being exposed while in transit over an internet connection.
Encrypting Sensitive Data
Sensitive data is never rendered in plain-text. All of our customers' sensitive data is encrypted using complex cryptographic algorithms. Access to encryption keys is restricted to authorized Suppli personnel responsible for securing, operating, and maintaining the platform.
Tokenizing Payment Methods
Tokenization is the process of replacing sensitive data, such as credit card numbers, with non-sensitive strings of data that can be authenticated, decrypted, and translated by the provider of the token.
Decryption keys are stored on separate machines. None of Suppli’s internal servers and daemons can obtain plain text payment method data but can request that payment method data is sent to a service provider on a static allowlist. Suppli’s infrastructure for storing, decrypting, and transmitting payment method data runs in a separate hosting environment, and doesn’t share any credentials with Suppli’s primary services including our API and website.
I already have a payments / accounts receivable solution – how is Suppli different?
Suppli is purpose-built for construction material suppliers. That’s why we offer tools like project-based invoicing, jobsite-friendly payments, retention management, integrated lien waiver requests, on-demand statements, one-click deposits and more. Schedule a demo to see how we are designed to fit seamlessly into your existing workflows.
What payment methods can I accept with Suppli?
Payments can be made directly through Suppli using all major credit and debit cards or via ACH (bank transfer). Suppli also allows you to record external payments including physical checks or cash.
Can I take deposits / advance payments with Suppli?
Yes – Suppli allows you to process card or ACH deposit payments directly from your customers or to record external deposits made via check, cash, etc. without having to create an invoice first.
Can I offer payment plans with Suppli?
Yes – Suppli allows you to split an invoice(s) into multiple installments with just a few clicks. You can customize the date and amount of each installment payment. Once your customer approves the plan, each installment will automatically process per the plan’s schedule.
Can I pass-on payment processing fees to my customers?
Yes – Suppli allows you to implement a compliant convenience fee of up to 4.0% on card payments. You can use custom triggers to dynamically charge fees only on payments on past due invoices and/or on payments over a certain amount.
When are payments funded into my bank account?
Card payments processed before 7pm ET are deposited into your bank account the next business day. ACH payments processed before 7PM ET are deposited into your bank account 1 to 5 business days later.
How much does Suppli cost?
The only cost for using Suppli is a small mark-up (starting at 0.50%) charged on all card and ACH payments processed through the platform (commonly referred to as “Interchange plus”). There are no monthly software fees, upfront implementation costs or hidden per-user charges.
Are there any implementation fees?
No – Suppli does not charge any implementation fees as long as your account remains active during the two years following your implementation date.
Are there any other per-user or “hidden fees”?
No – Suppli allows unlimited supplier and customer users out-of-the-box and there no additional fees to use the platform.
What is Interchange plus pricing?
Interchange plus is the term used to describe a merchant pricing model where a fixed markup is applied directly to the wholesale interchange fees charged by the underlying credit card and ACH networks. Interchange fess are non-negotiable and charged every time a payment is processed.
Interchange plus offers maximum transparency as Suppli’s mark-up on every transaction (starting at 0.50%) is clearly broken out. Suppli’s mark-up is reinvested into the platform to fund customer support and the development of new features.
Do I have to sign a long-term contract?
No – Suppli believes in earning your business everyday which is why we allow you to cancel at any time (subject to a 45 day notice period).
Who is Suppli?
We are a team of building materials suppliers, software engineers and financial experts on a mission to build the payments and finance tools the construction materials industry deserves. Our founders previously ran a successful supply house in Texas so we’ve literally been in your shoes. That’s why we’ve built tools like project-based invoicing, mobile-friendly payments, on-demand statements and one-click deposits.
Where is Suppli headquartered?
Suppli is proudly headquartered in Austin, TX.
What industries does Suppli serve?
Suppli is 100% focused on the construction materials industry. Existing generalist payment and accounts receivable solutions don’t understand the unique challenges faced by suppliers and their customers. That’s why we’ve built Suppli from the ground-up to fit seamlessly into your workflows.
Does Suppli provide training for my team and customers?
Yes – During onboarding, Suppli will take your team through a live, webinar-based training series. Additionally, your team and your customers will have 24/7 access to the Suppli knowledge center which contains product guides, step-by-step instructions and video tutorials for performing all key tasks within the Suppli platform.
Does Suppli provide ongoing support?
Yes – We know that sometimes you need to talk to a real person. That’s why we aim to respond to all support tickets in 10 minutes or less.
- Phone: 7am-7pm CT, M-F
- In-app Chat: 24/7
- Email: 24/7
How do I learn more about Suppli?
Book a demo with one of our team members or contact us directly to learn more about how Suppli can transform your payments and customer experience.